Let your AI Phone Agents Make Unlimited Inbound & Outbound calls.
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Alicia
Trained on
New Vehicle Internet Leads
Puzzle Auto AI Agents:
Human-like conversations
Customizable workflows
Call summaries & recordings
Connects with your CRM
Schedules Appointments
Phone, SMS & Email follow-ups
Inbound Sales & Service
Outbound Sales & Service
50+ customizable use cases
AI voice calling agents drive sales and lower expenses, 24/7.
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From sales & service, your 24/7 customer service using AI voice agents is the most efficient & cost-effective way to manage calls in your store.
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Consistent follow-up with every lead by highly trained AI Phone Agents capable of handling objections without emotion
Automatically send call summaries, transcripts, recordings, and appointments to your CRM
Call incoming New, Pre-Owned & Finance leads in less than 60 seconds 24/7
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Every lead gets called under 60 seconds, by an AI Phone Agent trained to handle every possible objections.
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Fight outbound inconsistency in your service department year round.
Stop missing repeat business opportunities with automated outreach campaigns for service
Perform outbound campaigns from lists effortlessly
Supercharge your team & help them focus on customer in your store
Streamline customer outreach, reducing labor costs and maximizing efficiency.
Keep your customer database clean with automatic & timely outreach.
Gain valuable insights from call outcomes & automatically train your Agent.
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Handle up to 100 new sales & service customers simultaneously.
Reply to new leads, qualify & nurture your prospects with no human intervention.
Call incoming New, Pre-Owned & Finance leads in less than 60 seconds 24/7
Increase conversion rates by ensuring timely and consistent follow-up with every lead.
Collect information and automatically send call summary, transcript & recording to your CRM.
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Fight outbound inconsistency in your service department year round.
Stop missing repeat business opportunities with automated outreach campaigns for service.
Perform outound campaigns from lists effortlessly
Supercharge your team & help them focus on customer in your store
Streamline customer outreach, reducing labor costs and maximizing efficiency.
Keep your cutomer database clean with automatic & timely outreach.
Gain valuable insights from call outcomes & automatically train your Agent.
Choose how your AI Agents interact with your cusomers.
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Recordings.svg)
Use recordings to capture and store every interaction.
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TemperatureSelect from diverse lifelike voices to enhance customer engagement.
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GoalsCreate agents for both incoming & outgoing calls in seconds.
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WorkflowsChoose the desired outcome for each customer call.
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Data to CRMCollect customer data and automatically send it to your CRM.
Warm TransfersForward ongoing calls to relevant team members or departments.
Send SMSInstantly send SMS messages to customers following phone calls.
Send EmailsSend follow-up emails including additional information.
Custom triggers: Reach out to your customers with perfect timing.
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Instantly answer customer phone calls - 100% pickup rate, zero waiting time, zero customer frustrations.
Supercharge your team & help them focus on customers physically in your store
Provide exceptional, 24/7 customer support without the need for round-the-clock staffing
Provide Service & Maintenance status updates wihout human implication.
Self-learning & Trained AI Phone Agents for every situation
Instantly answer customer phone calls - 100% pickup rate, zero waiting time, zero customer frustrations.
Supercharge your team & help them focus on customers physically in your store
Provide exceptional, 24/7 customer support without the need for round-the-clock staffing
Provide Service & Maintenance status updates wihout human implication.
Seamlessly escalate complex issues to human staff members.
Save on staffing by automating frequent customer inquiries.
Increase customer satisfaction with 24/7 customer assistance.
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Let your AI Phone Agent handle 95% or calendar booking activities.
Handle every inbound call, identify customer intent, and schedule appointments autonomously
Scale your Service BDC operations without increasing staff
Substantially reduce workload on your service advisors so they can focus on higher $ per RO.
Manage thousands of calls in your store daily
Self-learning & potential issue reports
Automated appointments reminders & boost show %
Never lead customers waiting, even during peak hours.
Ensure no customer call goes unanswered, regardless of call volume or time of day.
Easily scale your call handling capacity without the need for additional staff.
Provide information, set appointments & transfer to available staff members.
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Send review requests based on customer sentiment
Escalate frustrated customers to the management team
Automate CSI calls & improve your score
Quickly identify and address missed opportunities or at-risk customers with targeted follow-up calls.
Gather valuable customer insights and feedback effortlessly through automated follow-up calls
Identify trends and common issues by analyzing conversation transcripts and sentiment
Funnel happy customers to online review sites & boost your stores' reputation based on keywords & customer sentiment.
We've made it easy to try puzzle in your store. You can A) Apply for a free trial where we'll set up real data from your store or B) request a live demo where we'll give you the keys to play around with the tool & see if you could have your own.
Databoards, metrics, snapshots & reports are customizable to fit everyone's needs on your team.
Our software collects data related to car dealership operations, including sales data, customer interactions, inventory levels, and service records. We prioritize the collection of data that enhances dealership efficiency and customer satisfaction while adhering to privacy laws and regulations.
Collected data is used to provide insights into sales trends, inventory management, customer preferences, and operational efficiencies. It helps dealerships make informed decisions, improve customer service, and optimize their operations. Data is also used to improve our software and offer personalized features.
Our software may process personal information as part of its functionality, but it does so in compliance with applicable privacy laws and regulations. Personal information is used strictly for the purposes of enhancing dealership operations and providing customer insights. Users have control over the type of data collected and can customize privacy settings.
We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect against unauthorized access, alteration, disclosure, or destruction of your data. Our team is committed to maintaining the highest level of data security.
Access to data is strictly controlled and limited to authorized users based on their role within the dealership or within our organization. We enforce strict access policies and regularly review access permissions to ensure data security.
Yes, dealerships have the option to customize their data collection settings and can request the deletion of their data in accordance with our data retention policies and applicable laws. Please contact our support team for assistance with adjusting your preferences or submitting a deletion request.
Upon termination, your data will be handled in accordance with our data retention policy, which complies with legal requirements and industry best practices. You can request data deletion or return as per the terms of our agreement.
We are committed to complying with all applicable data protection regulations, including GDPR, CCPA, PIPEDA and others. Our policies and procedures are designed to ensure compliance with these laws, and we regularly update our practices in response to legal changes and best practices.
We offer a range of pricing plans to suit the diverse needs of car dealerships, including a free trial period for most data cloud plans.
Yes, we offer a 14-day free trial for any of our Paid Plans. This allows you to explore the full range of features available in the plan of your choice without any commitment. Book your live demo to learn more.
Yes, you can upgrade or downgrade your plan at any time. Changes to your plan will be reflected in your billing cycle immediately if you're upgrading, or at the start of your next billing cycle if you're downgrading.
Yes, volume discounts are available in accordance to our pricing policy. This ensures fair pricing across all our clients.
Yes, percentage-based discounts will be applied for each store using multiple puzzle auto products & services.
We accept direct transfers & credit cards using our secured payment partner, Stripe.
Billing is done on a monthly basis, starting from the date you sign up for a Paid Plan. For annual subscriptions, the billing cycle starts on the date of subscription. You can request a custom billing date during onboarding.
If you decide to cancel your subscription, you will retain access to your plan's features until the end of your current billing cycle. After that, your account will be downgraded to the Free Plan, unless you choose to permanently delete your account.
For detailed pricing inquiries or specific billing questions, please contact our sales or billing department directly through the contact information provided on our website. Our team is ready to assist you.
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